Kanmo Group taps GenieTech for Retail Omnichannel solutions rollout
Kanmo Group, a leader in retail distribution in Indonesia, recently tapped Genie Technologies, Inc. (GenieTech) to roll out its omnichannel solutions in a bid to provide outstanding retail experiences to customers.
The said project aims to bolster Kanmo Retail’s productivity by upgrading its current platform in integrating retail tools and application using Retail Pro Prism, that gives control and flexibility in tailoring the product to fit the unique business needs, processes, and brand.
Bhavin Patel, Omnichannel Director of Kanmo Group, said that the company recognizes the booming e-commerce market in Southeast Asia. This development urges online retail companies like Kanmo to build an omnichannel that puts seamless customer experience at the center, whether online or offline.
“To truly yield from our omnichannel strategy, the group has to look just beyond engaging customers through offline and online means. When you look at the customer behaviour in Southeast Asia, you will know that people love creating “basket” online. However, they still prefer doing the actual purchase in physical stores instead,” added Patel. “We want to enable our customers to walk in stores where they can collect and check out the ‘basket’ they created by communicating with either a salesperson or through a POS system that runs in real time.”
With the capabilities of Retail Pro Prism, the group’s current platform will be replenished to have a real-time interface with their customers, as well as with their employees, helping them to react, instantly, to their business needs. It also enables an immediate access to precise data from across the enterprise, necessary for improving decision making.
Another feature that Kanmo Group requires for their omnichannel boost is the flexibility they need to integrate all of their systems in one platform. Patel noted that they have been using Retail Pro solutions for the said function but, they needed an upgrade to meet their new level of customization.
“Our vision was a bit higher than what Retail Pro Prism can do so, we knew there would be loads of customization, needed to be done,” added Patel. “GenieTech, as our implementing partner for this project, fully understands this perspective. They already know how we work and understands our expectations when we came in.”
The Retail Pro Prism rollout for Kanmo Group has already gone live and is currently, undergoing system stabilization. The group is also monitoring its impact on their business.
Patel concluded that “As a business, this project is dedicated to bringing more convenience and better experience to our customers. Fortunately, we delivered the upgrade within six to seven months, as supposed to the usual process that generally takes about five years. And, by having GenieTech and other partners helped us in this endeavor has made it right for our customers.”
Commenting on the successful rollout, Mahesh Gopinath, the Chief Operations Officer of GenieTech, said that “our team is more than excited for this project. From our end, we look forward to supporting Kanmo Group’s vision and digital journey through this partnership.”
To know more about Genie Technologies, Inc. and its other business solutions and services, visit its website at www.gti.com.ph.
About Genie Technologies
Over the years, the company has established itself as the leading retail management software solution provider for retail customers in the Philippines and Indonesia. It has provided impressive end-to-end Retail and Financial solutions to a growing list of highly satisfied clientele with its proven expertise across Retail, Supply Chain and Financial verticals and categories. It ensures the provision of a comprehensive, fully integrated, industry-proven business solution to maximize its clients’ business growth, proven by the successful implementation of several projects, not just in the retail industry, but in various industries as well.
About Kanmo Group
Kanmo Group was formed in 2005 focusing on retail distribution in Indonesia. Within 13 years of operations, Kanmo Group now operates nearly 200 stores in Indonesia with a market leadership position in kids and baby segment serving tens of thousands of customers monthly with brands like Mothercare and Early Learning Center (ELC), Gingersnaps, Justice and Nike Young Athletes. The group has since extended its retail portfolio to include brands in fashion and accessories category with Coach, Coast, Karen Millen, Women’secret and Thomas Sabo, grown its distribution business and added travel retail to its growing portfolio, winning the operating rights to be the Master Concessionaire for Fashion & Accessories at Jakarta Airport T3 and launching Travel Gallery. In 2017, Kanmo expanded its retail presence in footwear by acquiring sole distributorship of the global brand Havaianas and launch of the concept footwear store for kids, Wilio.