10 Valuable Restaurant POS Features for 2018
Offering delicious food as well as high-quality service is what best describes a great restaurant experience for customers. Like restaurateurs, customers have also comprised restaurant technology for people in this day and age are always on their smartphones.
As over the most recent couple of years, 2018 will not just be about the quality of the foods you offer in your restaurant and the ambiance your restaurant gives. It is also about how you convey the experience to your customers.
Upgrading your point-of-sale (POS) system greatly affects the quality of service you offer to your consumers. If you are new to this technology, it is important to know the newest trends and features that will be most useful for your restaurant and how can you maximize it. Here are the top 10 valuable restaurant POS features for 2018 according to Lauren Deol of Takeaway Genie:
Simplicity and Efficiency
The simplicity of the restaurant’s POS system that could centralize all the restaurant’s operations in one technology greatly increases its efficiency. Having numerous technologies working autonomously in a restaurant is inefficient, time-consuming, and not cost-effective. Combining features like online ordering system, inventory and reporting in one simple system makes it possible for restaurants to operate as smoothly as possible. Plus, having a centralized POS system and simple user interface (UI) not only increases efficiency but also helps both employees and customers understand better on how to use the system.
Investing on a reliable hardware greatly affects the efficiency of their restaurants most especially when it is being used during peak hours because it reduces the chance of breaking down that could affect the restaurant’s profitability. According to Restaurant Technology Report, 95% of restaurateurs agreed that technology improves the efficiency of their restaurants.
POS updates are just the same as updating applications on your smartphones. It not only fixes bugs that may be the cause of crashing of the software but also upgrades it and adds new features that could be of great help with the restaurants’ transactions. Features like the real-time menu management and streamlined online ordering allow a restaurant to run more efficiently.
Valuable Reporting and Analytics Restaurant POS Features
Seeing your restaurant’s reports and analytics in one software will be of great help when you analyze data such as your sales from the previous month, the employee’s shifting schedules to unexpected busy times, which could be a basis in adjusting the restaurant’s menu.
Ability to Customize by Restaurant Types
Every restaurant has different needs based on their type that is why a customizable POS system is needed in order to achieve the goals of these different restaurant types. This benefits restaurants in the long term as they are not paying additional add-ons and they can fully maximize their POS system.
Loyalty, Gift Cards, and CRM Restaurant POS Features
According to Deol, restaurants using loyalty programs make their customers spend 39% more than non-loyalty guests, while diners spend up to 72% more on average while paying with a gift card. Having loyalty programs can engage more loyal customers and with that, they can create marketing strategies based on their buying behavior.
Online Ordering Integration
Online ordering recently showed an increase in average order size by 26% more than call-in and walk-in orders, so one can expect a number of restaurants to shift their business models to accommodate this in 2018. Integrating online ordering in the POS system reduces vendor fees and there is no need to pay third party intermediaries for the orders do not have to be routed to an external vendor.
Tableside and Kiosk Ordering Restaurant POS Features
Mobile POS tablets, tableside payment, and self-service kiosk systems are the three pieces of POS hardware that are expected to become more popular in 2018 that is both convenient for restaurateurs and customers.
Having customer support services in POS systems is important to be able to be more responsive to customer queries most especially during peak hours. It is also important that your POS system will never go down during peak hours to be able to respond to customers efficiently.
Inventory Tracking and Management
Restaurant inventory software integrated into POS system will be convenient for restaurateurs for they can easily update their inventory in real time which will allow them to make smarter decisions on reordering and menu profitability.
Having the knowledge of these valuable features helps you choose the best POS system that will best suit your restaurant needs and improve quality and efficiency of your service.